When Dr. Jamie Baines felt the weight of physician burnout in traditional healthcare, she knew she needed a change. She wanted to practice medicine in a way that prioritized patients and rekindled her joy in the work. That turning point led her to Direct Primary Care (DPC), and to Hint Health, whose resources gave her the confidence and tools to launch her practice.
In just one year, with the help of Hint’s DPC Launch Bootcamp and Hint Clinical, Dr. Baines built Kite Dream Care, a thriving DPC practice with a waiting list of patients and imminent expansion plans. She recently shared her inspiring story on My DPC Story, hosted by Dr. Maryal Concepcion and featuring Zak Holdsworth, CEO and Co-Founder of Hint Health.
Dr. Baines shared her motivation for starting a DPC practice: the desire to put patients at the center of care and reclaim the joy of medicine. Instead of being bound by insurance-driven demands, she wanted a practice model that allowed her to spend more time with patients, listen carefully, and focus on both prevention and treatment.
This clarity of purpose guided her through the challenges of leaving traditional healthcare and starting something new.
Launching a practice is no small task. Dr. Baines credits Hint Health’s DPC Launch Bootcamp for helping her navigate the early challenges of entrepreneurship and Hint Clinical, Hint’s all-in-one EMR built for DPC, for giving her the structure to manage patients, billing, scheduling, and communications seamlessly. These tools freed her from administrative burden and allowed her to focus on what mattered most: her patients.
Every decision at Kite Dream Care is made with one primary goal: to serve patients well. From offering longer appointment times to providing transparent membership pricing, Dr. Baines has designed a practice that restores trust and accessibility. The results speak for themselves: steady growth, strong demand, and a waiting list after only one year.
Dr. Baines’ story offers valuable insights for other physicians considering Direct Primary Care:
Dr. Baines’ success highlights more than one physician’s journey. It reflects the growing momentum of the Direct Primary Care movement across the country. More doctors are moving away from fee-for-service medicine and showing that primary care can thrive when built on trust, time, and patient relationships.
Her story proves it is possible to create a thriving medical practice without sacrificing your values or your well-being. With the right support, physicians can reimagine and transform healthcare for the better.
👉 Interested in starting your own DPC practice? Explore the DPC Launch Bootcamp.