Introducing Packages: A Better Way to Sell Bundled Care

Direct care practices are increasingly moving beyond simple memberships.

Across the country, patients are increasingly seeking direct care options that go beyond a standard recurring model, whether that’s structured programs, one-time services, or flexible ways to engage before committing long-term.

At the same time, practices are looking for ways to diversify their revenue streams and meet those broader needs. From starter kits and session packs to programs that combine visits, labs, and products, bundled offerings are becoming a core part of how modern direct care practices deliver care and generate revenue.

That’s where Packages comes in — a new way to sell prepaid bundles of services and products, with built-in utilization tracking, tax handling, and revenue visibility.

Sell smarter bundles: paid up front, tracked automatically.

Packages: Bundles, Done Right

The Packages feature turns bundles of services or goods into a first-class workflow inside Hint.

Instead of stitching together manual processes, you can now:

• Sell a bundle once
• Track usage automatically
• Give both staff and patients clear visibility into what’s included—and what’s left

It’s a simple idea, executed the right way.

We built Packages around three core principles:

1. Simplicity for your team: Sell once, track automatically, no manual processes required.
2. Clarity for patients: Clear “what’s included” at purchase, and visibility into what’s left.
3. Financial accuracy: Taxes and deferred revenue recognition handled directly in the workflow.

What You Can Do with Packages

1. Create and Price Bundles Easily

Build packages that combine services and physical goods in one place.

• Add multiple charge items (visits, labs, products, etc.)
• Automatically generate a price with ability to customize
• Clearly show what’s included so patients understand the value

Whether it’s a new patient bundle or a multi-step program, everything is defined upfront.

2. Get Taxes and Expiration Right Automatically

Packages handles complexity behind the scenes:

• Taxes are calculated correctly based on each included item
• Expiration dates can be set at the package level

No more guessing or manual adjustments.

3. Sell with a Clean, Clear Checkout Experience

Packages can be sold directly within Hint today, making it easy for staff to offer bundled care at the point of checkout. When you sell a package:

• It appears as a single line item on the invoice
• Patients can see a clear breakdown of what’s included

This means fewer questions, fewer misunderstandings, and a more professional experience.

Practices can also enable patients to purchase packages directly through the patient portal (in beta), unlocking self-serve purchasing for programs, bundles, and retail offerings, without adding operational overhead to your team.

4. Track Redemption and Remaining Balance in Real Time

As items are used:

• They’re automatically redeemed from the package
• The system tracks what’s been used and what’s remaining
• Both staff and patients can view balance and history

No spreadsheets. No guesswork. No “I think they have 2 visits left…”

5. Recognize Revenue the Right Way

Packages gives you flexibility in how you handle revenue:

• Recognize revenue upfront, or
• Defer it and recognize it as items are redeemed

You get clear visibility into earned vs. remaining outstanding value as the package is used without needing external tracking.

Built for Modern, Multi-Revenue Direct Care Practices

Packages are especially powerful for practices that go beyond a standard membership.

Great fits include:

• Specialty and hybrid practices offering session bundles or treatment plans
• Programs like weight loss or metabolic care (visits + labs + add-ons)
• Starter kits that combine devices with onboarding visits
• Practices selling physical goods that need correct tax handling or ease in offering bulk discounts

Common examples:

• New patient bundles (consult + follow-ups)
• 3, 5, or 10 visit packs
• Device + onboarding bundles
• Program-based care packages
• Discounted lab bundle

What Makes Packages Different

You might be thinking: “We already sell packages using a charge item.”

That approach lets you sell a package in name only—but it stops there.

Packages goes further:

• Tracks what’s included
• Tracks what’s remaining
• Shows usage history
• Handles taxes correctly
• Provides visibility into what’s selling and what patients are actually utilizing
• Supports compliant revenue reporting

In short: it turns a workaround into a real system.

A Better Way to Sell Care

Packages aren't just a feature, it’s a shift in how practices can structure and deliver care.

It enables:

• More flexible pricing and care models
• Clear value for patients
• Scalable offerings beyond memberships
• Cleaner operations and reporting

All without adding complexity to your team.

👉 Want to see how Packages work in real workflows?