At Hint, our mission has always been simple: to redesign the healthcare system to enable easy access to high-quality, affordable care.
That vision guided the Pediatric EMR Demo in May 2025, hosted by Dr. Michael Hobbs, Pediatrician at Lakes Pediatrics, with panelists Brad Butler, Head of Sales at Hint Health, Dr. Brad Brown, Medical Director at Hint Health, and Sean O’Grady, Principal Product Manager at Hint Health. Child-focused practices face unique challenges in direct care, from complex vaccine workflows to the need for parent-clinician communication tools that support entire families.
Walking through how Hint Clinical supports pediatric-focused direct care, the demo covered where the product is headed, why Direct Primary Care for children and families matters to our roadmap, and how our community-driven approach turns real practice feedback into releases.
Editor's Note: In June 2025, Dr. Hobbs noted that he moved his clinical documentation to meet needs around billing and vaccine registry integration. He continues to use Hint for membership management.
Brad Butler kicked off the session by revisiting Hint’s journey. What began a decade ago as a membership management platform has now become an all-in-one solution — combining EMR, direct billing, and membership tools — designed specifically for direct care.
Butler emphasized that the key to long-term success isn’t just features, but alignment.
“It’s important to think about who you want to help and who’s aligned with your mission at the local level before diving into features and workflows. That’s what drives long-term success.”
Beyond software, he highlighted Hint’s ongoing investment in community, including Hint Community (Hint’s online forum for customers to share resources, engage, and connect), Direct Care Launch Bootcamp (for startups and early-stage practices), and Hint Summit (our annual direct care conference).
Next, Sean O’Grady shared a behind-the-scenes look at Hint’s design philosophy and why Direct Primary Care for children and families matters in our product roadmap, explaining that the Hint team studies innovative practice types, including pediatrics, to learn from what’s working and apply those insights across the broader DPC community.
He outlined five core product principles that guide every update:
He also described how feature requests flow through Hint’s community-driven development cycle. Feedback from customers, user research sessions, and live workflow studies all shape the roadmap, with new features like structured vaccine tracking and registry integration already in motion.
“Product development is no longer done behind a curtain. It's done out in the open with all of you so that you can kind of see it, comment on it, and help us build it.”
Dr. Brad Brown then walked attendees through a live demo, showcasing how Hint Clinical centralizes everything physicians need in one place — from charting and messaging to inventory, forms, and lab integration.
Key highlights included:
Brown emphasized Hint’s “everything in one cockpit” approach, explaining that Hint Clinical brings charting, communication, and workflows into one unified workspace, eliminating the need for multiple logins.
From first principles to pediatric workflows, this session made one thing clear: Hint isn’t just building software, it’s building the infrastructure for a better kind of healthcare.
At the close of the demo, Dr. Hobbs shared:
“More people need to be looking at your product. I’ve been on Hint for two years and love it.”
For a firsthand walkthrough and additional context, watch the full demo here.
For pediatricians and any other clinicians exploring Direct Primary Care, Hint continues to evolve alongside you, helping make better medicine possible.
Let’s look ahead together. Join us at Hint Summit 2026 April 8-11, 2026, in Nashville.