2025 was a year worth replaying. From major product drops to standout customer success wins, thriving Community discussions, and explosive growth in Hint Connect, you helped shape every moment. This is Hint Wrapped — the highlights, the milestones, and the hits that defined our year together.

Cue the recap — here’s everything you helped bring to life.

Product Power-Ups

This year, your wishlists became ship lists.

The Product and Engineering teams shipped nonstop, tackling top customer requests and launching some of our biggest updates yet. We released new capabilities, refined workflows with your feedback, and resolved bugs at record pace — all to make Hint faster, smarter, and more powerful for your day-to-day.

By the Numbers:

• 25 major features launched
• 63 ‘delighters’ shipped
• 15 customer beta programs
• 100+ customer research interviews
• 2,683 developer tickets

Feature Spotlights: Fan Favorites

Your feedback set the stage. These features stole the show. 

This year delivered an era of new functionality, and a handful of those releases rose to the top. These five features reshaped workflows, solved longstanding challenges, and surfaced as the clear favorites among clinics. Each one reflects the same formula: your feedback + our engineering = better care, delivered more efficiently than ever.

Top 5 Most-Loved New Hint Features

1. Customizable Chart Layout - Match your unique workflows, stay organized, reduce clicks, and streamline daily documentation with a drag-and-drop layout editor.
2. Multiple Memberships - Seamlessly enroll patients in more than one retail membership at a time, all in one platform.
3. Spanish Language Support - Set Spanish as your default language or customize per patient to improve patient engagement, reduce language barriers, and enhance accessibility for your Spanish-speaking community.
4. Structured Data in Visit Notes - Populate structured fields in your visit notes to easily assign tasks, send referrals, and track care over time.
5. Hint Payments - A fully embedded payments process, faster payouts, new ways to reduce costs, with support directly from the Hint team.

Help Desk Hits of the Year

You had questions. We had answers. Lots of them. 

Behind every support ticket and training session was one goal: helping your clinic succeed. Our Customer Success team worked relentlessly to deliver fast, thoughtful, and reliable guidance whenever you needed it. Thank you for trusting us to support your workflows, your launches, and your patients.

By the Numbers:

• 23,551 tickets answered
• 90% CSAT (Customer Satisfaction Score)
• 24 Hint Clinical live training sessions

New Clinics, New Beats

A new class of clinics showed up — and they didn’t miss a step.

This year’s Direct Care Launch Bootcamp brought a fresh wave of clinics into the Hint ecosystem—each one eager to build, learn, and launch with confidence. Clinics gained hands-on guidance, shared best practices, and graduated with the tools to deliver exceptional patient care from day one. The momentum has been incredible, and we’re already seeing the impact of these newly launched clinics across the direct care community.

By the Numbers:

• 7 Launch Bootcamp cohorts completed
• 269 Launch Bootcamp participants
  
  

The Heartbeat of Hint

Your conversations sparked ideas that shaped the whole ecosystem.

This year, the Hint Community didn’t just grow — it thrived. Clinics connected, shared strategies, swapped stories, and turned conversations into action. Whether in virtual discussions, product webinars, or in-person gatherings, the Community became the go-to space for learning, problem-solving, and building relationships across direct care.

By the Numbers:

• 496 member posts
• 1,823 member comments
• 21 new resources and templates shared
• 7 in-person regional DPC meetups hosted
• 1,043 new members joined the Community

Direct Care Goes to Work

A year where employer-sponsored direct care didn’t just grow — it took center stage.

This year, employers leaned into the power of Direct Primary Care, and the impact was undeniable. Hint Connect welcomed employer groups looking for a better, more predictable healthcare solution for their teams. To support that demand, the Hint Connect Network expanded in a big way, adding new locations across the country. The result? An increase in access for employees, momentum for clinics, and proof that direct care is reshaping the future of workplace health.

By the Numbers:

• 18 new employer groups onboarded through Hint Connect
• 267 new DPC locations added to the Hint Connect Network
  
  

The Year on Hint 

A year where the platform stayed busy — and so did you.

Behind every click, message, appointment, and improvement is the work you put in to care for patients and grow your practice. These metrics capture just how busy — and how impactful — this year really was.

By the Numbers:

• 122,000 members enrolled
• 60 appointments booked per practice per month on average
• 80 messages per practice per day on average
• NPS improved by +35 points

Thanks for Making This Year a Hit

None of these moments, milestones, or metrics would exist without you. You showed up, shared insights, pushed us forward, and helped shape the future of direct care. Every feature launched, support win, community conversation — they all started with your passion and partnership. 

Thanks for being part of the journey — we can’t wait to show you what’s coming in 2026.

Stay connected and keep growing in 2026:

• Join the Community to tap into the collective wisdom of your peers.
• Register for Launch Bootcamp to launch your practice in 2026.
• Follow Hint on Social for announcements, tips, and inspiration.
• Talk to Sales to explore how Hint can support your next phase of growth.