A Year of Growth, Community, and Innovation
At Hint, we're dedicated to supporting direct care providers in building thriving practices, and in the past year we've made significant strides towards expanding our solutions to foster a more vibrant direct care community.

Expanding Our Team to Better Serve You

To meet the growing needs of the direct care community, we've grown the Hint team, adding fifteen team members to product, engineering, and customer support teams. This growth has enabled us to continue improving our products and provide our customers with the highest level of service and support.

Introducing Hint Community: Your DPC Support Hub

One of our most exciting developments is the launch of Hint Community. This online platform is designed to connect those in the direct care community and offer them a space for collaboration, knowledge sharing, and mutual support. Whether you're a seasoned DPC owner or in the beginning stages of your practice, Hint Community provides a safe and supportive environment to learn, grow, and achieve your practice-building goals.

Hint Community offers:

• Access to valuable resources: Discover best practices, tips, and tricks from fellow DPC providers.
• Connect with like-minded individuals: Network with others who share your passion for DPC.
• Stay Informed with Hint Health Webinars: Attend regular webinars and livestreams covering a wide range of topics, including Tech-Docs Lunch Chats, DPC Learnings, Lunch & Learns, and Product Webinars. We're committed to providing you with the latest information and insights on DPC. Our 

The Hint Summit 2024

Mark your calendars for the upcoming Hint Summit 2024! This premier event brings together DPC providers, industry leaders, and innovators to share best practices, network, and learn about the latest trends in DPC. The summit will feature a variety of speakers and attendees, including DPC owners, clinicians, business managers, start-ups, executives, advisors, and more. Attendees will have the opportunity to:

• Network with like-minded individuals from across the DPC community
• Learn innovative ways to run and grow a DPC practice
• Gain insights into the latest trends in direct primary care

Your Partner in Building a Thriving DPC Practice

In addition to the initiatives mentioned above, we're also dedicated to expanding our partner ecosystem to provide you with the resources you need for success. Our growing network of partners offers a variety of services to support direct care practices, including marketing, patient recruitment, and compliance assistance.

Product Updates

Many of these product updates were born from customer requests. We take great pride in listening to our customers and incorporating their feedback into our product roadmap. When developing new features, updates, and products, we prioritize increasing operational efficiency, improving patient access and experience, as well as driving revenue growth for membership-based practices. 

2024 Product Highlights (as of September 2024):

Hint Core:

• Engagement Tracking: With our new feature, "Engagement Tracking" (available for Scale and Enterprise customers), practices can easily identify engaged patients based on their recent charge activity. "Engagement Tracking" is designed to empower practices by: 
  • Enabling seamless reporting to employer sponsors on their engaged employee population
  • Providing practices with the ability to monitor and identify members with low engagement to conduct more targeted and effective patient management 
• See Change History: Introducing 'See Change History', your new audit trail in Hint Core! Now you can easily track changes made after 10/1/23 to patient demographics, memberships, payment sources, and invoices, allowing you to easily troubleshoot. Simply click the "See Change History" button for a complete log of who made changes and when – putting you in control of your data and streamlining your workflow.

• Schedule Partial Payments: Practices can now split patient invoices across multiple payment sources, into different amounts, and schedule across various payment dates based on patient preferences. The feature benefits your practice through:
  • Enhanced Flexibility & Satisfaction: We understand that life is complex. With Schedule Partial Payments, patients have the flexibility to pay in smaller, more convenient installments. No more stress about large bills!
  • Improved Cash Flow: Timely payments are essential for a thriving practice. By enabling partial payments, you can receive smoother cash flow, allowing you to focus on providing top-notch care.
  • Set it and Forget it: No more sticky notes or calendar notes to remind you when a payment needs to be made, now you can schedule it and forget it.
  For more info on how to use this feature check out this demo video and this support article.

• Bulk Payment Processing: We've made it easier to manage patient payments. Now, you can quickly process multiple unpaid invoices at once right from the patient invoice report. This is especially helpful if you have several patients with past-due bills or if you prefer to process payments in bulk at the end of the day, week, or month.

• Patient Portal Enhancements: We’ve made several changes to improve your members’ experience with the patient portal, including:
  • The app is easier to use when choosing a provider for a dependent! Now, the dependent's name is clearly shown at the top of the screen, even if there are several dependents. 
  • It’s now easier to browse through long lists of providers. You can now search by name and navigate the list page by page.

• Enhanced Patient Reports: We've made your patient data reports even more helpful! You can now export more details about your patients, including:
  • Their title
  • All patient phone numbers
  • Last engagement date
  • The External ID (for sponsored members or patients managed by the autosync) 
  • Pricing rules (including special rate rules)
  
  
• Improved Email Bounce Handling: We've made it easier to identify patients who haven't received emails. You can now:
  • Filter patients by those who have had emails bounce. 
  • See a tag next to the patient's email on their chart if they've had bounced email issues.
  • Easily reset: We've moved the reset bounced status action to the main patient tab for better usability.

These changes will help you keep in touch with your patients and ensure they're getting important information. 

Hint Clinical:

• Intake Forms: We prioritized this feature update based on Hint customer feedback and requests. Practices can now:

• • Increase their efficiency with Smart Mapping – seamlessly tailor where patient intake answers are stored within the patient record 
  • Skip the pain of paperwork with Automated Data Entry — allows patient intake questionnaires to be sent and answered online
  • Customize patient interactions with Customizable Form Questions — practices can tailor their intake questions, allowing them to craft personalized care plans. 

Learn more: Hint Clinical Feature Update: Intake Forms 2.0, Support Article

Copilot Demo Video

• Hint Copilot: Elevate Your Patient-Centric Approach with Effortless Documentation and Communication.

Imagine spending less time taking notes and more time connecting with patients. Hint Copilot includes a full ChatGPT integration and allows you to ditch time-consuming paperwork by transcribing your patient visits into accurate, SOAP-formatted notes instantly. No more errors, missed details, or struggling to remember specifics – focus on what matters most, delivering exceptional care.

Beyond just notes, Hint Copilot empowers you to bridge the communication gap with patients by generating clear, patient-friendly summaries of each visit and much more! Share visit summaries easily, building trust and active patient participation in their healthcare journey. Plus, our platform prioritizes security and HIPAA compliance, giving you peace of mind knowing your patients' data is always safeguarded.

Learn more: Hint Copilot blog post, support article

• Patient Portal - Clinical Data: Now you can share clinical data directly with your members in the portal with our newest feature, Patient Portal - Clinical Data! One of your most requested features. You can empower your patients to become active partners in their health by putting their clinical data directly in their hands. You can easily and securely share lab results, visit notes, prescriptions and more through the patient portal. Reduce time spent manually sharing patient data and free up more time for your patient interactions. Watch your practice thrive as patients take ownership of their health journey, all within a HIPAA-compliant and user-friendly environment.

         Learn more: support article

• Transition to Dosespot: We transitioned to Dosespot to ensure that you have uninterrupted access to a robust ePrescribing solution that prioritizes stability and streamlines your workflow. With Dosespot you get:
  • Always-On Availability: Say goodbye to disruptions and focus on delivering exceptional patient care.
  • Seamless Integration: No need to juggle platforms! DoseSpot works effortlessly within Hint Clinical.
  • Enhanced Security: Rest assured, DoseSpot prioritizes patient data privacy with robust security features.